Encore Warranty – Encore-RV

Encore RV Limited Warranties

What is Covered

Encore RV (“Encore”) provides the following limited warranties with this recreational vehicle (“RV”), which sets forth what Encore will cover and what Encore will do if a defect exists. Neither limited warranty is a guarantee about the RV for any time period. Please read closely, prior to your purchase of the RV.

Two-Year Limited Bumper to Hitch Warranty

The Encore Bumper to Hitch Warranty covers this RV for a period of two (2) years from the date of purchase by the first retail owner. This Limited Bumper to Hitch Warranty covers defects in materials and workmanship supplied by and attributable to Encore’s manufacturing and assembly of the RV, when the RV is used solely for its intended purposes of recreational camping. Any components in the camper that have their own warranty (ie, refrigerator, stove, stereo, etc.) will be covered by the manufacturer of that component through the time period of their warranty. Encore will extend the warranty of each of these components to two (2) years from the date of purchase by the first retail owner once the original warranty from the manufacturer of the component has expired. This Limited Bumper to Hitch Warranty does not cover the items excluded under the section “What is Not Covered”.

In addition, since it is reasonable to expect that the RV will need some service during the warranty period, this Limited Bumper to Hitch Warranty does not extend to future performance. It only sets forth what Encore will do if a defect exists and does not guarantee anything about the RV for any time period. Encore is not responsible for any undertaking, representation, service agreement, or warranty beyond what is expressly set forth in this Limited Bumper to Hitch Warranty.

Transferability

This Limited Bumper to Hitch Warranty may be transferred by the first retail purchaser to a subsequent retail purchaser; however, the Limited Bumper to Hitch Warranty will in no way be extended beyond the two (2) year coverage period. For the second retail purchaser to receive the unexpired balance of the Limited Bumper to Hitch Warranty coverage as described above, after purchasing the RV you must provide Encore your VIN, name, address, phone and email address (proof of purchase may be required). This registration can be completed directly on the Encore website under the “Warranty” section. You may also notify Encore of the transfer by phone at 574-327-6540.

PLEASE NOTE: The two-year Limited Bumper to Hitch Warranty is not a part of the separate five-year Limited Structural Warranty provided with the RV. The Limited Bumper to Hitch Warranty will expire on the two-year anniversary date from the date of the first retail purchase.

Limitations and Disclaimers

The Limited Bumper to Hitch Warranty is provided expressly in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for any particular purpose, and in lieu of all other obligations or liabilities on the part of Encore. Implied warranties, including implied warranty of merchantability or fitness for a particular purpose, if any, given by law, will be limited to and not extend beyond the scope of coverage and beyond the duration of the above two-year Limited Bumper to Hitch Warranty.

Encore will not be responsible or liable for incidental or consequential damages of any kind or nature that result from any defect in the recreational vehicle. The disclaimer of the consequential damages is not dependent upon the Limited Bumper to Hitch Warranty fulfilling its essential purpose.

Some states do not allow limitations of how long an implied warranty lasts or allow the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Five-Year Limited Structural Warranty

The Encore Limited Structural Warranty covers this RV for a period of five (5) years from the date of purchase by the first retail owner. this Limited Structural Warranty covers defects in materials and workmanship supplied by and attributable to Encore’s manufacturing and assembly of the “structural” (as defined below) portions of the RV, when the RV is used solely for its intended purposes of recreational camping. This Limited Structural Warranty does not cover the items excluded under the section “What is Not Covered”.

“Structural” means the RV’s (i) main frame and support members (cross members), (ii) exterior sidewalls, laminated or non-laminated, including fiberglass, aluminum siding and wall studs, (iii) floors, laminated and non-laminated, including decking and floor joists, (iv) roofs, laminated and non-laminated, including decking, roof rafter and roof material installation, (v) fiberglass cap(s) including paint application, and windshield installation, if applicable (this structural warranty item does not cover damages to the cap(s) such as impact, rock chips, dents, scratches or failure to maintain all as addressed in the disclaimers below), and (vi) slide out box exterior sidewalls/end walls/roofs/floors, skeletal framing, decking and roof material installation.

In addition, since it is reasonable to expect that the RV will need some service during the warranty period, this Limited Structural Warranty does not extend to future performance. It only sets forth what Encore will do if a defect exists and does not guarantee anything about the RV for any time period. Encore is not responsible for any undertaking, representation, service agreement, or warranty beyond what is expressly set forth in this Limited Structural Warranty.

Transferability

This Limited Structural Warranty may be transferred by the first retail purchaser to a subsequent retail purchaser; however, the Limited Structural Warranty will in no way be extended beyond the five (5) year coverage period. For the second retail purchaser to receive the unexpired balance of the Limited Structural Warranty coverage as described above, after purchasing the RV you must provide Encore your VIN, name, address, phone and email address (proof of purchase may be required). This registration can be completed directly on the Encore website under the “Warranty” section. You may also notify Encore of the transfer by phone at 574-327-6540.

PLEASE NOTE: The five-year Limited Structural Warranty is not a part of the separate two-year Limited Bumper to Hitch Warranty provided with the RV. The Limited Structural Warranty will expire on the five-year anniversary date from the date of the first retail purchase.

Limitations and Disclaimers

The Limited Structural Warranty is provided expressly in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for any particular purpose, and in lieu of all other obligations or liabilities on the part of Encore. Implied warranties, including implied warranty of merchantability or fitness for a particular purpose, if any, given by law, will be limited to and not extend beyond the scope of coverage and beyond the duration of the above five-year Limited Structural Warranty.

Encore will not be responsible or liable for incidental or consequential damages of any kind or nature that result from any defect in the recreational vehicle. The disclaimer of the consequential damages is not dependent upon the Limited Structural Warranty fulfilling its essential purpose.

Repair Remedy

If within the stated limited warranty periods as set forth above a defect in material or workmanship is found to exist that is not excluded from coverage, whether under the Limited Bumper to Hitch Warranty or the Limited Structural Warranty, Encore’s sole and exclusive obligation will be to repair the defect.

Encore reserves the right to use new or remanufactured parts of similar quality to complete any warranty work.

Back-Up Remedy: As a limited back-up remedy in the event the defect cannot be repaired, after receiving a reasonable opportunity to repair and after a reasonable number of repair attempts, Encore may, at its option, either (i) pay you the diminution in value damages, or (ii) provide a similar replacement recreational vehicle, less a reasonable allowance for the owner’s use of the original RV. the primary and back-up remedies must both fail to fulfill their essential purpose before other uniform commercial code remedies can be obtained for breach of express or implied warranties.

Encore reserves the right to use new or remanufactured parts of similar quality to

Back-Up Remedy: As a limited back-up remedy in the event the defect cannot be repaired, complete any warranty work. after receiving a reasonable opportunity to repair and after a reasonable number of repair attempts, Encore may, at its option, either (i) pay you the diminution in value damages, or (ii) provide a similar replacement recreational vehicle, less a reasonable allowance for the owner’s use of the original RV. the primary and back-up remedies must both fail to fulfill their essential purpose before other uniform commercial code remedies can be obtained for breach of express or implied warranties.

How to Obtain Service

First make certain that you have registered your trailer with Encore RV, this verifies ownership and puts you in our system. If you have a warranty claim, please do the following:

Notify an authorized Encore RV dealer within the warranty period;
If you are traveling or unable to reach your authorized Encore RV dealer, please reach out directly to Encore RV at 574-327-6540;
Provide notification within 10 days of discovering the defect;
Schedule the service and return the trailer to the authorized Encore RV dealer, Encore RV, or the facility that Encore RV authorized for repairs.

Encore RV does not control the scheduling or repairs at its authorized Encore RV dealers and repairs at the Encore RV facility may not be immediately available. Therefore, you may encounter delays in scheduling repairs and/or the completion of repairs. All costs associated with transporting the trailer for any warranty service are the sole responsibility of the owner.

What is Not Covered

The Limited Bumper to Hitch and Limited Structural Warranties Will Not Apply To:

Expenses such as transportation to and from the Encore dealer, authorized repair facility or Encore, loss of time, loss of pay, loss of use, inconvenience, commercial loss (including lost profits), towing charges, vehicle rental, service call charges, gasoline expenses, lodging expenses. and any incidental charges;
Routine maintenance including, without limitation, caulking, re-caulking, and waxing of the body of the RV, tightening screws, brake squeak/lock-up/adjustment, latches, locks, combustion systems, changing fuses, or light bulbs, and maintaining the air conditioning and heating systems;
Any water leaks or related consequential damages that are a result of your failure to properly maintain the exterior seals;
Any water leaks or related consequential damages that arise after the two-year Limited Bumper to Hitch Warranty expires (water leaks are covered under the Limited Bumper to Hitch Warranty and not the Limited Structural Warranty);
Adjustments to all doors, drawers, locks, latches, slide outs, awnings and window treatments beyond 90 days after the retail sale;
Recreational vehicles used for business, rental, residential, commercial, or disaster relief purposes, or any purposes other than recreational travel and family camping;
Recreational vehicles that are not originally purchased through an authorized Encore dealer or those purchased through auction, repossession, salvage or an otherwise damaged or distressed condition;
Damage or loss caused in whole or in part by the misuse, abuse, neglect, theft, vandalism, product modification, improper customer or dealer installation, improper stowing equipment, overloading, low or high voltage, unauthorized repair or failure to follow instructions supplied with the recreational vehicle;
The addition of weight to the trailer that causes the trailer’s total weight to exceed the applicable trailer weight ratings, or addition of weight causing improper distribution of the weight of the trailer;
Damage or loss caused in whole or in part by the unauthorized attachments, modifications or alterations to the structure, body, pin box, or frame of the RV including but not limited to trailer hitches for towing, or platforms for supporting cargo;
Any fading or die lot changes of fabrics or carpet or cosmetic issues with the roof material(s) or its installation;
Design defects; redesigns/re-construction of any part of the RV; or anything related to wheel or axle alignment;
Rust or corrosion due to the environment; or broken glass damage;
Damage or loss caused in whole or in part by animals, corrosive chemicals, ash or fumes generated or released by vehicles, collision, road hazards, rock chips, or any other source, impact, rock chips, dents, scratches or failure to maintain;
De-icing agents or other chemicals applied to the trailer.
Acts of God or other environmental conditions, such as lightning, hail, salt or other exposure to natural or atmospheric elements;
Damage or loss caused in whole or in part by the willful or negligent acts of the driver of the vehicle pulling the RV, an accident involving the RV, or the condition of any road surface;
Damage or loss to the RV caused in whole or in part by the tow vehicle selected by the owner, owner’s operation or use of the tow vehicle, improper selection or installation of towing hitch on tow vehicle, weight distribution, sway control or equalizer equipment, or damage to the owner’s tow vehicle;
Condensation and the results of condensation including water damage and the growth of mold or mildew. Mold and mildew are natural growths given certain environmental conditions and are not covered by the terms of this Limited Warranty;
Failure to properly ventilate the trailer;
Any injury, loss, or damage due to mold or mildew;
Failure to seek and obtain repairs in a timely manner;
Failure to use reasonable efforts to mitigate damage caused by defects; and
Any RV licensed, registered, or primarily used outside the USA and Canada.

Defects vs Damage

Please note the distinction between “defect” and “damage”. “Defect” means the failure of the workmanship performed and/or materials used to conform with the design and manufacturing specifications and tolerances of Encore. Defects are covered because Encore is responsible; on the other hand, Encore has no control over “damage” caused by such things as collision, misuse, or lack of maintenance that occurs after the RV is delivered to the owner. Therefore, “damage” for any reason which occurs after the RV is delivered is not covered under this warranty. Maintenance services are also excluded from the warranty because it is the owner’s responsibility to maintain the RV.

Appliance and Component Warranty Service/Administration

Appliance and component manufacturer warranties, if any, are separate from the above Encore Limited Warranties. Encore administers the separate appliance and component warranties only during the Encore two (2) year Limited Bumper to Hitch Warranty coverage period except for tires, batteries, and generators, (those items are not only excluded, but Encore does not administer those components’ separate warranties). All warranty service claims on components must therefore be directed during the two-year Limited Bumper to Hitch Warranty coverage period to Encore through an authorized Encore dealer or service center that has been authorized by Encore. After the Encore two-year Limited Bumper to Hitch Warranty coverage period expires, all appliance and component warranty claims must be directed to the respective appliance and component manufacturers.

Dealer Representations Excluded

The entire Limited Bumper to Hitch and Structural Warranties provided by Encore is set forth herein. Encore will not be responsible for any additional representations or warranties made by any person or entity other than Encore, and Encore’s obligations are solely as set forth in the terms and conditions of this Limited Warranty.

Changes in Design

Encore reserves the right to make changes in design and improvements upon its products at any time, without imposing upon itself any obligation to install additional features in your trailer.

Legal Remedies

Any action to enforce any portion of the Limited Bumper to Hitch or Structural Warranties, or any implied warranty, must be commenced within six (6) months after expiration of the above stated respective limited warranty periods or the action will be barred because of the passage of time. Any performance of repairs will not suspend this limitation period from expiring.

Some states do not allow the reduction in the statute of limitations, so they may not apply to you.

Exclusive jurisdiction for deciding legal disputes relating to alleged breach of warranty or representations of any nature must be filed in the courts within the state of manufacture. Also, the above limited warranties will be interpreted and construed in accordance with the laws of the state of Indiana. Any and all claims, controversies, and causes of action arising out of or relating to the above limited warranties, whether sounding in contract, tort or statute, will be governed by the laws of the state of Indiana, including its statute of limitations, without giving effect to any conflict of law rule that would result in the application of the laws of a different jurisdiction.

The above limited warranties give you specific legal rights, and you may also have other rights which vary from state to state.